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FAQ

Where can I find your products?


We are available through Amazon and looking for local stores to carry our products. If you’d like to access us more conveniently in your favorite local stores, and can talk to the store manager about how great we are (this really helps!), please email us hello@lusoasis.com and we will reach out to them about carrying our products!




Are your products entirely vegan?


Yes! We’re entirely animal cruelty free inside out, from our products to the other foods required to prepare our products (no eggs, dairy milk, butter etc.)! Our recipes on the package will ensure your success in cooking from pristine vegan foods only.




Are your products gluten free?


Yes! All our ingredients are gluten free by nature. As a young company we have not yet pursued obtaining official verification because of financial reasons, but we plan to obtain that to offer you further assurance in the future.




Are your products Kosher and Halal?


All our ingredients are completely animal free and alcohol free and would meet ingredient guidelines of Kosher and Halal requirements. The pancake and waffle would be Kosher or Halal with proper preparation under Kosher or Halal guidelines.




How do you make your products delicious without any added sugar and sweetener?


We discover and respect unique and delicious tastes from every natural food we use. Sugar stimulates dopamine and probably provides the easiest and cheapest way to make people associate such foods with deliciousness due to the happy hormone it releases. While at LusOasis Foods, we create complex and novel flavor systems generated inherently within natural whole foods themselves. These flavors are like a kaleidoscope, including savory, sweet, spicy, and sour in an intricate balance, and offer one-of-a-kind deliciousness, that will sustain your memories, energize your body, and clarify your mind.




What kind of superfoods are in your products?


We intentionally select nutrient-rich foods to make our products, including almond, flaxseed, date, cocoa, orange peel, thyme, tomato, and basil.




Are your products keto & paleo friendly?


Yes! Our products are made from mainly non-processed whole foods, such as nuts, seeds, and vegetables, soy free, and free of any type of refined sugars, which makes us both keto & paleo friendly. We are also dairy free, and free of any artificial or refined sweeteners, which makes us additionally friendly for the paleo diet.




Are you sure I should just add water and oil?


We're positive! We've designed our products to be good friends with busy parents and tired working professionals. That means quick and ready-in-minutes, whilst super delicious! Some of our customers love alternating water with plant-based milk such as coconut milk or nut milk, and it can add extra good fat and more protein into your serving.

A little science nerd tip: For a pro in cooking pancakes or waffles with egg-based or starchy batters, you may notice this batter is less sticky and wonder whether the recipe is correct. This tip is for you! Our mix is nutrient rich in plant protein & fiber, which don’t thicken as much as egg or starchy flours do. But if you follow the recipe and make sure you wait for 5 minutes, the right texture will magically form once cooked and hold well afterwards thanks to the firmer structure from protein & fibers.




Where are your products made?


All our products are made with love in a commercial kitchen in Chicago, a city known for its rich and creative culture for arts and foods!




What is your return policy?


If you're not completely in love with our products, you can contact us (link to “share with us” page) for a full refund.




I’m a social media influencer. I’m a news reporter. I’m a health club or fitness center owner / instructor and see great opportunity to collaborate with you for raising health consciousness.  I’m a store business owner and want to carry your products as wholesale. How do I get in touch with your team?


We love hearing from each of you! Please email us hello@lusoasis.com and we will be in touch soon.





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